What are Cookies?

Cookies are small files that websites send to the browser and that are stored in the user's terminal, which can be a personal computer, a cell phone, a tablet, or any other device. They are tools that play an essential role in providing personalized service. They allow a website to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information obtained, can be used to recognize the user and improve the service offered.

On the other hand, we also collect information from "web beacons". These are images inserted in an Internet page or e-mail, which can be used to monitor the behavior of a visitor, such as storing information about the user's IP address, duration of interaction time on that page and the type of browser used, among others.

What types of cookies does our website use?

Our website uses the following types of cookies:

(1) According to the time of activity of the cookies in the user's browser, we can differentiate between Session Cookies and Persistent Cookies. Session Cookies are those that are used while the user is browsing and are kept only during that browsing time. They are used to store information related to the access and use of the page itself. On the other hand, Persistent Cookies are those that are stored for a limited time in the user's browser, even when the user has finished browsing the page.

(2) According to the purpose of the cookies: (a) Technical Cookies: they are used for the correct functioning of the website; (b) Functional Cookies: they are necessary to offer the services requested by the users of the website. For example, remembering the set of products selected by each user; (c) Analytical cookies: they allow us to see the browsing behavior of visitors on the website, as well as to record the contents they see and those that are of interest to them. This helps us to improve the service we offer, as in this way we can ensure that our users find the information they are looking for; (d) Social cookies: allow us to provide functionalities related to social networks (Facebook, Google and Twitter) by enabling and controlling interaction with social widgets on the website; (e) Advertising cookies: collect information about your preferences and choices on the website. They are intended for advertising networks, which later use them to show you personalized advertising on other websites; (f) Identification cookies: they allow us to identify visitors and match them with personal data included in our files, in order to send relevant personal communications.

(3) It is important to clarify that Rappi is not responsible for the use of third party cookies. Please note that, as third party cookies may continue to monitor your online activities (even after you leave our website), it is recommended that you delete your browsing history on a regular basis.

Our objectives

At Rappi we are committed to providing you with the best possible service. This is why we use cookies and similar technologies for the following purposes:

Security: we use cookies and similar technologies to make your interactions with our services faster and safer. For example, to detect suspicious or fraudulent activity with your account.

Authentication: We use cookies and similar technologies to recognize you when you visit our website. For example, cookies allow us to identify you and verify your account.

Personalization: We use cookies and similar technologies to personalize your experience on our website. For example, we may use cookies to remember previous searches so that when you return to our website, we can provide you with additional information related to your previous search.

Preferences: We use these technologies to remember information about your browser and your preferences. For example, what languages you prefer and what your communication preferences are.

Advertising: Cookies and similar technologies help us to show you relevant advertising more effectively, both on and off our website, and to measure the performance of these ads. Cookies and similar technologies help us learn more about the performance of our website, the services offered through our website and add-ons in different locations.